Our Services

Design Red combines help desk support, robust managed services with remote monitoring and onsite emergency support into a single one-stop managed IT support program customized to your unique business requirements. The result is an outsourced, reliable and affordable computing solution that reduces the headaches associated with managing ongoing IT service and support.

Design Red provides one contact point for all your technical support needs. We offer remote access via a dedicated secure connection that allows us to fix most problems remotely.

We also offer onsite support. Support hours vary depending on your specific needs. Standard support is provided from 9 a.m. to 6 p.m. Also, our service center is staffed 24/7 for clients interested in extended support plans.

Design Red can help you develop and implement all aspects of your network infrastructure. Our primary objective is to always deliver a secure network solution that will provide the greatest cost benefit to your company.

Managed services are the fastest growing information security arenas, largely due to the skyrocketing number of malicious attacks that compromise an enterprise's ability to efficiently reduce risk and protect IT investments. The cost of outsourcing managed services is typically much less than employing this expertise in-house.

Design Red offers a variety of managed IT services that allow businesses to focus on the core of their business and let us handle the IT. Visit our Solutions to view our managed IT services.

Get top quality executive expertise when you need it. Our Virtual Chief Information Officer provides guidance on IT issues, updates and input on new technologies and outside perspective based on a broad range of experiences. You will benefit from more time to focus on other critical issues and an improved IT contribution to your business objectives.

Our certified engineers are on call to provide users with help desk support 24/7. We can, with your authorization, securely and remotely control your machine to diagnose and resolve issues immediately. If it cannot be resolved remotely, a support technician will be dispatched to your location.

Our proprietary Portal Tracking System is also an efficient way to diagnose potential issues before they become problems.

Internal and external network risks are increasing at an alarming rate. Design Red uses a library of internationally accepted standards and practices to quantify actual and developing risks. Together with a coalition of security partners and tools, we provide seasoned security professionals certified by Cisco, Trend Micro, and Microsoft to develop a customized vulnerability management program for your organization. Our security offerings include:

The Design Red project team focuses on your technology needs by understanding the business issues and goals driving them. Our team works with you to create a cost-effective solution specific to your organization. We meet with key players on your team to formulate a successful strategy prior to project start up. Afterward, we observe the process and product our partnership has created, recommending cost saving or product enhancing alternatives. Accurate preparation, planning and project management are keys to the success of the project.

We provide you with the expertise on industry-proven technologies and strategize a plan that best fits your businesses needs. Our qualified engineers can provide IT assessments of your current infrastructure. We’ll evaluate it and give you the best recommendation based on your company’s IT needs and growth.

We have partnered with the best vendors and manufactures to provide your business with hardware recommendations that properly address your IT needs. Our engineers are experienced in configuring and deploying these technology products and software.

At Design Red, we ensure that our clients’ company data are secure, protected and available. We’ll set up a data protection plan that is up-to date and provides uninterrupted access to corporate data, because we understand how imperative it is to overall business continuity goals.

We understand that your business can’t afford to lose access to critical systems, data and communications during a disaster such as a hurricane. Design Red can prepare a disaster recovery and continuity plan that can protect your company’s data and keep your systems available during a crisis.